Help Centre
Quick answers for the most common questions about Archilo — and a clear path to a human when you need one.
Accounts & profiles
Signing up is free. After registering, complete your profile, choose a username for your public portfolio URL, and publish your first projects from your portfolio studio.
To change account details, notification preferences, or privacy options, open Settings inside the app. You can delete your account at any time from Settings.
Portfolios, research & thesis
Portfolios accept project images, descriptions, and metadata; research papers support abstracts, methodology, PDFs, and citations; thesis entries follow the same structured format.
If an upload fails, check the file size and format first — most issues are solved by compressing images or exporting PDFs without password protection.
Credits & payments
Credits are Archilo's in-platform currency used for premium content and marketplace features. Credit purchases are non-refundable except where required by law.
Creators earn 80% of credit revenue on eligible content — details are on the creator revenue page.
Safety, reports & legal
Use the report option on any profile, post, or project to flag impersonation, plagiarism, or inappropriate content. Security issues can be sent directly to admin@enally.in.
Our terms, privacy policy, cookie policy, and community guidelines cover the full rules of the platform.
Still stuck?
Search the FAQ on the homepage for quick answers, or write to archilo@enally.in — include your account email and a description of the problem. We usually reply within 2–3 business days.